一、按规定着装,服装整洁,佩戴工作牌,接受读者监督。 

Dress as the library standard and keep neat appearance , wear work card, accept readers’supervision.


二、精神饱满,谈吐大方,举止文明,态度亲切。 

Be spirited, interact graciously, behave in a civilized polite, be friendly to readers.


三、尊重读者,热情服务,爱岗敬业,乐于奉献。 

Respect readers., provide hospitable service, dedication to the work.


四、对读者一视同仁,敬老、爱幼、助残,为弱势读者提供便利。 

Treat readers equally, respect the elderly and love the children, help the disabled, provide convenience for vulnerable readers.


五、解答咨询,要耐心细致,尽力为读者解决问题。暂时不能满足读者要求时,要向读者表示歉意,说明原因,提供解决建议或可行的帮助。 

Answer questions patiently and carefully, try to solve problems for readers, when could not satisfy reader’s demand temporarily, should apologize to reader and explain the reasons, provide viable proposal or help.


六、接待读者应使用普通话和文明用语。 

Use Mandarin and civilization terminology in the work.


七、保持借阅环境整洁、安静,不大声喧哗。在服务区域内走动时要保持轻声,不得影响读者。 

Keep reading environment clean and quiet, nobody make a racket. Walk softly in service area in order not to disturb readers.


八、维护良好的阅读秩序,及时巡视,规劝、纠正不良行为。

Maintain good reading order and make inspection tour, expostulate and correct the bad behavior in time.


九、不得与读者争吵、打架,即使遇到个别读者不文明行为,也要尽力耐心劝阻和说服。当遇到不能解决的问题时,应及时与相关领导联系,做出妥善处理。

Cannot quarrel and fight with readers, persuade patiently even though a few readers acted improperly. When encounter some impossibly difficult problems, must find responsible official and dealt with the problems properly.


十、遵守劳动纪律,不擅离岗位,因故暂离岗位时须设立提示牌或由其他工作人员替岗。

Observe labor disciplines, don’t leave post without permission, when need leaving post temporarily for some reason, must set a sign or make other people instead.